“Playback Unavailable” typically points to a network or connection issue. The following steps can help to resolve the issue.
For devices NOT connected to Wi-Fi:
Close and reopen the BlazeTV app and try again
Delete and reinstall the BlazeTV app, sign back in and try again
Turn your device on and off and try again
On your preferred browser go to fast.com and run an internet speed test
The minimum download speed should be 50 Mbp/s, upload speed should be 20 Mbp/s
The maximum latency or ping should be 50 Mbp/s
please contact your wireless service provider if you do not meet these requirements
Check to make sure your device is up to date, if not, then run any updates
Try the stream on the app and blazetv.com on your mobile device
If after these steps you get the same error, please contact us.
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For devices that are connected to Wi-Fi:
Close and reopen the BlazeTV app and try again
Delete and reinstall the BlazeTV app, sign back in and try again
Turn the device off and back on and try again
Unplug your device and router for 5 minutes and try again
On your preferred browser go to fast.com and run an internet speed test
The minimum download speed should be 50 Mbp/s, upload speed should be 20 Mbp/s
Please contact your internet service provider if you do not meet these requirements
Check to make sure your device is up to date, if not, then run any updates
If after these steps you get the same error, please contact us
IMPORTANT: If you have a subscription to BlazeTV managed by Roku and have trouble on a Roku device, you will not be able to delete the BlazeTV app. Instead, on your Roku, make sure you are on the home screen, then with your remote press the home button 5 times, then the up arrow once, then the rewind button twice, then the fast forward button twice. What you will see happen is your Roku screen freeze, scroll through a few menus, then restart automatically. This step replaces steps 2 in troubleshooting.
You can contact us by emailing support@blazemedia.com, or by calling (800) 282-2788 Monday through Friday from 9:00 AM to 7:00 PM Central Time (holidays excepted). Or, submit a support ticket here.