If on your Amazon Fire TV Stick you see a “secure connection” error, the following steps can be taken to resolve the issue.

  1. Go to Settings > Preferences > Time Zone. confirm that the time zone is correct.


  1. Go to Settings > Applications > Managed Installed Applications > BLAZETV > Force Stop, then Clear Cache, then Clear Data.


  1. Settings > Applications > Managed Installed Applications > Amazon App Store > Force stop, then Clear Cache (do not clear data)


  1. Lastly, Unplug both the Fire TV Stick device and the router device for a minute.


You can contact us by emailing support@blazemedia.com, or by calling (800) 282-2788 Monday through Friday from 9:00 AM to 7:00 PM Central Time (holidays excepted). Or, submit a support ticket here.